Commercial alarm monitoring is a critical security service that links your business’s alarm system to a professionally staffed central station that operates 24/7. When your intrusion alarm, fire system, or environmental sensor is triggered, trained operators assess the situation, attempt to contact designated personnel, and coordinate with first responders if necessary. This service goes far beyond basic notification—it ensures rapid emergency response even when your facility is closed, unoccupied, or experiencing a power outage. For businesses in retail, healthcare, education, and industrial sectors, commercial alarm monitoring protects physical assets, reduces liability, ensures business continuity, and supports insurance compliance. It’s not just a smart security upgrade—it’s a foundational layer of operational risk management.

Yes—UL-listed alarm monitoring is often a required component for commercial properties to maintain code compliance and qualify for full insurance coverage. Many local jurisdictions (via the Authority Having Jurisdiction, or AHJ) follow NFPA 72 and NFPA 101 codes, which mandate supervised alarm systems for life safety, especially in facilities with occupancy above a certain threshold. In addition, insurance carriers often provide premium discounts for businesses with professionally monitored intrusion and fire systems because these systems dramatically reduce the risk of major losses. Documentation from Group One—including inspection logs and active monitoring agreements—can also help with audits and compliance checks. For a full list of applicable fire safety codes and monitoring standards, visit the National Fire Protection Association (NFPA) – Code Standards

Absolutely. Group One specializes in system takeovers, allowing us to monitor, service, or upgrade alarm systems installed by other vendors. We begin with a full evaluation of your existing security hardware to ensure compatibility with our UL-listed monitoring service. In most cases, we can connect your current system without replacing all equipment—offering cost-effective modernization by adding new communication modules, mobile access, or upgrading outdated control panels. You retain the investment you’ve already made while gaining better reliability, improved functionality, and the support of a trusted South Florida provider. We frequently take over systems from ADT, Honeywell, DSC, and other common manufacturers found in retail, medical, and multi-tenant commercial settings.

When a monitored alarm is triggered—whether due to a break-in, fire, or emergency situation—Group One’s 24/7 UL-listed monitoring center immediately receives the signal. Here’s what happens next: 1. A trained operator verifies the alarm through zone-specific system data. 2. We attempt to contact the primary and backup keyholders listed on your account. 3. If the threat is confirmed—or there is no response—we dispatch the appropriate emergency services (police, fire, EMS). 4. You’ll receive an immediate mobile push notification, text, or email summary of the event. Our system also records the event time, zone of origin, and communication attempts for your records. For businesses that operate late hours or shut down overnight, after-hours alarm response is a vital service that protects property, avoids loss, and keeps you informed even when no one is onsite.