Elevator emergency monitoring ensures that people stuck inside an elevator can immediately communicate with a live operator in the event of an emergency. It’s a life safety requirement—not a luxury. When the emergency call button is pressed, the system must initiate a two-way voice connection to a professionally staffed, 24/7 monitoring center. Group One provides UL-listed elevator monitoring services that meet all required codes, including ASME A17.1, ADA, and Florida Building Code standards. Our operators respond immediately to ensure no one is left alone during a power outage, entrapment, or medical incident inside the cab.

When the emergency call button is pressed inside the elevator, it triggers a direct call to Group One’s UL-listed monitoring center. A trained operator answers within seconds, communicates with the passenger via two-way voice, and dispatches assistance based on the nature of the call—whether that’s building management, elevator technicians, or 911. We keep detailed call logs and can also test and maintain the system as part of your broader fire and life safety service agreement. This ensures compliance with both code and manufacturer testing requirements.

Yes. Group One offers integrated solutions where elevator phones are monitored alongside: • Fire alarm systems • Security alarms • Video surveillance • Access control systems This simplifies billing, testing schedules, and emergency response coordination—especially in high-occupancy buildings like HOAs, medical centers, and mixed-use properties. By consolidating services, you reduce complexity while improving safety system performance.

An unanswered elevator call is a code violation and a serious liability risk. Group One’s monitoring system includes: • Redundant communication pathways (e.g., cellular and VoIP backups) • Routine automated test signals to verify functionality • Immediate alerts to building management if a call fails to connect • Logging and reporting for compliance records We help prevent these failures through regular testing, hardware maintenance, and real-time diagnostics. If we detect a phone issue, our team alerts your facility manager immediately so action can be taken before it results in a failed inspection—or worse, a stranded occupant.