7983 SW Jack James Drive, Suite J, Stuart, FL 34997 FL Lic. # EF 20000681 FL Lic. # FPC24-000188 GA Lic. # LVU40584
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One partner for fire alarm, sprinkler, backflow & code compliance — NFPA-compliant, end to end.

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Frequently Asked Questions

Questions about fire & security, answered

Straight answers about our services, monitoring, licensing, and how we protect homes and businesses across Stuart and the Treasure Coast. Do not see your question? Just ask us.

General

What services does Group One offer?

We handle both residential and commercial safety and security under one roof: home security systems, cameras, smart home automation, alarm monitoring, fire and smoke detection, and medical alert on the residential side; commercial fire alarm, fire sprinkler, code-compliance inspections, access control, CCTV, alarm monitoring, elevator monitoring, and maintenance on the commercial side. Because we are licensed for both fire and security, one company covers your entire life-safety and security footprint.

What areas do you serve?

We are headquartered in Stuart and serve all of Martin County and the Treasure Coast, including Palm City, Jensen Beach, Hobe Sound, Port St. Lucie, and the surrounding communities.

How long has Group One been in business?

Since 1984. We are a family-owned, locally operated company with more than 40 years protecting Treasure Coast homes and businesses.

Are you licensed and insured?

Yes. Group One holds Florida electronic systems license EF 20000681, Florida fire protection license FPC24-000188, and Georgia license LVU40584. We are a member of the Integration Association of Florida, and our monitoring is UL-listed.

Do you use subcontractors?

No. Every technician is a Group One employee, trained on our systems and accountable to you, from the first assessment through installation and ongoing service.

Can I bundle fire and security together?

Yes, and it is one of the biggest advantages of working with us. Because we are licensed for both fire protection and electronic security, one company handles design, installation, inspection, and monitoring on a single schedule with one point of contact.

Residential Security

How much does a home security system cost?

It depends on the size of your home, the equipment you choose, and whether monitoring is included. Every system is custom-designed, and we provide a free in-home assessment and a written quote before you spend anything. No pressure and no sales script.

Is my system monitored 24/7?

Yes. Monitoring is handled in-house by our own UL-listed, trained local dispatchers, not an out-of-state call center. When a signal comes in, a real person verifies it and dispatches help.

Can you take over the alarm system I already have?

Usually, yes. We take over monitoring on most existing home systems and upgrade only what is dated or failing, so you keep the equipment that still works.

What smart home features can you integrate?

Smart locks, lighting, thermostats, cameras, video doorbells, and your alarm, all controlled from one app powered by Alarm.com.

Do you offer medical alert systems for seniors?

Yes. We offer monitored medical alert systems (PERS) with optional fall detection and mobile GPS units, all monitored locally through our UL-listed monitoring team.

What happens during a power or internet outage?

Systems include battery backup and cellular communication, so they keep reporting to our monitoring center even when the power or internet is down. We build for Florida storm conditions.

Commercial Security & Fire Safety

Do you design and install commercial fire alarm systems?

Yes. We provide NFPA 72 design, permitting, licensed installation, acceptance testing, and 24/7 UL-listed monitoring, for new construction, retrofits, and panel upgrades.

Can you handle our fire code compliance and inspections?

Yes. We keep buildings compliant with NFPA 72 fire alarm inspections, NFPA 25 sprinkler inspections, and annual backflow testing, all on one schedule with same-day digital reports your AHJ and insurer accept.

What businesses do you provide access control for?

Offices, medical facilities, HOAs and gated communities, retail, restaurants, warehouses, and multi-tenant buildings, using card, fob, mobile, and PIN credentials with full audit trails.

Do you install commercial CCTV and surveillance?

Yes. Scalable HD and 4K camera systems with remote viewing and local or cloud storage, integrated with your alarm and access control.

Do you offer elevator monitoring?

Yes. We provide the code-required two-way emergency phone monitoring for elevators through our UL-listed monitoring team.

Can you service a system another company installed?

In most cases, yes, for both commercial fire and security systems, including systems whose original installer is no longer around.

Monitoring, Maintenance & Support

Is your monitoring center UL-listed?

Yes. We monitor 24/7 to UL-listed standards, with trained dispatchers who verify signals and dispatch your local first responders, for both fire and intrusion.

How often should my system be inspected?

Most commercial fire alarm and sprinkler systems require inspection at least annually (NFPA 72 and NFPA 25); some occupancies require quarterly or more frequent testing. We put every client on a compliance calendar so deadlines are never missed.

What if my system malfunctions?

Our own licensed local technicians diagnose and repair the problem, with 24/7 emergency service available for fire systems that are in trouble or impaired.

Do you offer maintenance plans?

Yes. We offer preventive maintenance and service agreements, with priority response for plan holders, so your systems stay ready and pass inspection the first time.

Will monitoring lower my insurance cost?

A monitored, UL-listed fire or security system often qualifies for reduced insurance premiums. We provide the monitoring certificate your insurer needs.

How do I get started?

Call us at 772.283.2320 or request a free assessment. We walk your home or facility, identify what needs protecting, and quote it in writing, from a local team that has served Martin County since 1984.

Still have a question?

Talk to a local team member, not a call center. We will walk you through your options with no pressure.

Request a Free Quote Call 772.283.2320